Customer Roundtable Highlight: HK Solutions Group

This highlight clip features HK Solutions Group speaking at SewerAI's "Turning AI into ROI" customer roundtable webinar, alongside PURIS. In just a few minutes, their team captures what it looks like when the right technology meets the right team — and what that combination means for speed, quality, and competitive edge in the sewer inspection industry.

Getting Data to Customers — Fast

Before adopting SewerAI's PIONEER platform, HK Solutions Group faced a familiar challenge in the inspection industry: the gap between completing fieldwork and delivering usable data to customers was simply too wide. As they put it:

"Early on, one of the biggest issues we had was just getting data to our customers effectively and quickly. The ability for us to get that data quickly was something that was very important to us. Get the data quickly and then get it to our customers quickly. And anybody that has customers that's on this call, we got paid quicker, too. If we don't have the data in the final product in front of deliverable to the customer, we're out months and months and months of revenue."

The business case is straightforward: faster data delivery means faster invoicing, faster payment, and a healthier cash flow. PIONEER's streamlined workflow closed that gap — turning what was once a months-long bottleneck into a competitive strength.

A Defining Moment: The Accuracy Test

Data speed matters — but data quality is what builds long-term trust with customers. HK Solutions Group had a single person coding inspection data, and without a benchmark, they had no way to know how consistently their operators were identifying defects in the field. That changed when they ran a direct comparison.

"We brought one of our engineering partners in. We just basically compared the quality of data — what we identified, what our engineering partner identified, and what AI identified in terms of defects in the pipe. That for us was one of the most defining moments because we saw the absolute increase in accuracy."

Putting their own coding, a third-party engineering firm's coding, and SewerAI's AI-assisted coding side by side gave HK Solutions Group something invaluable: objective proof. The AI didn't just match human performance — it raised the bar, catching defects that might otherwise have been missed and establishing a new standard for what quality data looks like.

Serious Separation from the Competition

The accuracy advantage didn't stay internal for long. It became a differentiator in the market — one that HK Solutions Group is clearly proud of, and protective of:

"I'm happy to say anybody that's a user of this platform knows that it's an incredibly impressive platform and it gave us a serious separation between our competitors. We'd like to keep it that way."

In a market where many contractors are still relying on manual coding workflows, the combination of speed and AI-verified accuracy creates a meaningful gap — one that's hard for competitors to close without making the same investment in technology.

Team Adoption: Seeing Is Believing

New technology only delivers value if the team actually uses it. HK Solutions Group found that once their operators could see the AI coding in action — and see how accurate it was — buy-in came naturally:

"Once our team members were able to actually see how the data was coded and the accuracy of that coding, they adopted the technology pretty quickly."

This is a pattern SewerAI hears consistently from customers: skepticism fades quickly once operators see the AI working alongside them, not replacing their judgment but reinforcing it with a second set of eyes on every frame.

Centralized Data and Customer Transparency

Beyond speed and accuracy, PIONEER addressed another operational pain point: fragmented data storage. For a contractor working across multiple municipalities, having a single, organized home for all inspection data isn't just convenient — it's essential.

"The ability for us to have a single place to store all of our data is incredibly important to us and incredibly important to our customers. The other part within Pioneer is the transparency of the work that we're doing — for our municipalities and our customers to be able to see what we're doing in their town on a daily basis is really really important to us."

Real-time visibility into active work builds trust with municipal clients. When a city can log in and see exactly what's been inspected, what defects have been identified, and where the crew is working today, it transforms the contractor-client relationship from reactive to collaborative.

Onboarding New Operators in Weeks, Not Months

One of the less-discussed benefits of AI-assisted coding is what it does for workforce development. When new operators can learn alongside an AI that's already identifying defects accurately, the learning curve compresses significantly:

"It was also good for new employees — the time it took us to get a new employee into a camera van was shortened dramatically. We can get them in there within a few weeks of onboarding."

Faster onboarding means faster capacity growth. For a contractor looking to scale, the ability to put a new operator in the field in weeks rather than months is a meaningful operational advantage — and one that compounds over time as the team grows.

A Roadmap That Delivers on Its Promises

HK Solutions Group closed with a reflection that speaks to something deeper than features or workflows — it's about trust in a technology partner:

"The best thing I'll say about your organization is you'd say, 'Here's what we have now, but here's what we're doing next.' And what I was fascinated about was that here's what's happening next always happens."

In an industry where software vendors often overpromise and underdeliver, a roadmap that consistently ships is a differentiator in itself. For HK Solutions Group, that reliability has been as important as any individual feature — it's the foundation of a partnership they can build their business on.

Watch the Full Webinar

This clip is a highlight from the full "Turning AI into ROI" customer roundtable webinar, which also features PURIS. Watch the video above to hear HK Solutions Group's story in their own words, and explore how SewerAI's PIONEER platform is helping contractors across the country deliver faster, more accurate, and more transparent inspection services.